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Management by Measurement: Designing Key Indicators and Performance Measurement Systems/en-ca/management-by-measurement-designing-key-indicators-and-performance-measurement-systems/5044A241-8C18-4445-A56E-7C664BA11A70.html5044A241-8C18-4445-A56E-7C664BA11A70
Management by Measurement: Designing Key Indicators and Performance Measurement Systems