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On September 25th, 2025 The Canadian Union of Postal Workers (CUPW) began an unexpected national strike. During this time Canada Postâs operations are shut down. Select PO Boxes and a small number of Remote Postal Codes cannot be reached by Indigoâs alternative delivery partners. As a result, you may not be able to complete a new order on Indigo.ca today, receiving a unique and specific error code that explicitly mentions Canada Post. If you recently placed an order that had been assigned to Canada Post for delivery that order is now being held at its latest fulfillment or sortation centre. Delivery will resume once this strike ends. We regret this unfortunate surprise and the inconvenience. We are eagerly investigating solutions to these paused orders or postal codes.
As a result of Canada Postâs strike select PO Boxes and a small number of Remote Postal Codes cannot be reached by Indigoâs delivery partners. As a result, you may not be able to complete a new order on Indigo.ca today, receiving a unique and specific error code that explicitly mentions Canada Post. We regret this unfortunate surprise and any inconvenience it may cause. We are eagerly investigating solutions to these paused orders or postal codes.
The disruption is a mix of specific addresses and regions that our Supply Chain team has identified to be only serviceable by Canada Post today. We continue to investigate alternative solutions to these paused areas of service.
We are so sorry that your address is affected. We are limited by the service options available to us in your region and are unable to ship to your address currently due to the Canada Post strike. We apologize for this inconvenience, and hope that a pick-up in store order will offer you an alternative. We will return service to your address as soon as the strike resolves and Canada Post is accepting new deliveries. We are eagerly investigating solutions to these paused orders or postal codes.
We ask that you please return your item in store or print your label now and wait until the strike is over to drop it off with Canada Post.
To enjoy free shipping on eligible orders, please select âFree Standard Shippingâ at checkout. Parcels eligible for free shipping are usually delivered in 1-9 business days, depending on stock availability, warehouse location and shipping destination.
Returns Policy
General: MostâŻitems may be returned for a full refund up to 30 days from the purchase or in the case of delivery from the shipping date with proof of purchase.
Exclusions: Items not eligible for returns can be found here.
Guaranteed Great Reads Eligibility: Items identified as Heatherâs Picks, Staff Picks of the Month, or promoted online and in stores as Indigoâs Best Books of the Year, may be returned at any time and in any condition for a full refund or exchange with proof of purchase. Indigo.ca returns more than 30 days after purchase must be returned to any Chapters, Indigo, IndigoSpirit, or Coles store. We reserve the right to modify or to cancel the terms of this guarantee at any time and without further notice.
For any items that were delivered by appointment only, please reach out to our Customer Service team directly at 1 833 INDIGOâ1 (1 833 463â4461) or visit help.indigo.ca to process your return.
Free Returns
You have 2 options for free returns:
Bring the item(s) and the packing slip to any store and weâll be happy to apply the refund to your original payment card or online account.
I want to mail something back â how can I do that during the strike?
We ask that you please return your item in store or print your label now and wait until the strike is over to drop it off with Canada Post.Sign in to start adding items to a list or to view your existing lists.