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Free Returns
For eligible items up to 30 days from shipping date.
Why can’t I place an order to my address using a different carrier?
We apologize that your address is affected. Due to the Canada Post strike, we are limited by available service options in your region and cannot currently ship to your address. We regret any inconvenience this causes and hope that a pick-up in store option may serve as an alternative. We will resume service to your address as soon as the strike ends and Canada Post accepts new deliveries. This disruption affects specific addresses and regions that our Supply Chain team has identified as safely and securely serviceable only by Canada Post. We carefully considered all options before making this decision.
My orders usually arrive with Canada Post. I just placed one and am concerned it might not arrive due to the strike. What are your plans for delivery?
If you place an order and do not receive a message indicating that delivery is impacted by the Canada Post strike, your order will be delivered via an alternative carrier. Please note that we cannot ship to P.O. boxes with these alternate carriers, so be sure to use a non-P.O. box address when placing your order. If your order has already shipped with Canada Post and was not delivered before the strike began, please contact Customer Service by visiting https://help.indigo.ca
I need to mail something back—how can I do that during the strike?
Please return your item in store, or print your return label now and wait until the strike is over to drop it off with Canada Post.
To enjoy free shipping on eligible orders, please select “Free Standard Shipping” at checkout. Parcels eligible for free shipping are usually delivered in 1-9 business days, depending on stock availability, warehouse location and shipping destination.
Delivery by Appointment
If you have ordered an oversize item that cannot deliver with one of our standard ground carriers, a delivery appointment will be scheduled for your item. Once your order is placed, our delivery partner will call you at the telephone number provided on your order to schedule a delivery appointment. Please ensure that you are available to accept delivery during your scheduled delivery appointment window.
Our delivery partner will do their best to safely deliver to the doorstep of your house. If you live in an apartment or condominium, your item will be delivered to the front door of your building and you will need to arrange delivery to your unit.
If changes to your appointment are required after it has been confirmed, please call our delivery partner directly to make any changes.
Free Returns
Most items may be returned for a full refund up to 30 days from the shipping date.
In order to make sure you have as much flexibility as you need to shop with us for all your gifting needs, we’ve extended our returns policy. Online orders with a shipping date between September 15, 2024, and December 13, 2024 can be returned in store or online up until January 12, 2025.
For any items that were delivered by appointment only, please reach out to our Customer Service team directly at 1 833 INDIGO‑1 (1 833 463‑4461) or visit help.indigo.ca to process your return.
You have 2 options for free returns:
Bring the item(s) and the packing slip to any store and we’ll be happy to apply the refund to your original payment card or online account.
Follow these 3 easy steps to return your item(s) through Canada Post.
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