shipping & returns

More shipping information:

If you have ordered an oversize item that cannot deliver with one of our standard ground carriers, a delivery appointment will be scheduled for your item. Once your order is placed, our delivery partner will call you at the telephone number provided on your order to schedule a delivery appointment. Please ensure that you are available to accept delivery during your scheduled delivery appointment window.

Our delivery partner will do their best to safely deliver to the doorstep of your house. If you live in an apartment or condominium, your item will be delivered to the front door of your building and you will need to arrange delivery to your unit.

If changes to your appointment are required after it has been confirmed, please call our delivery partner directly to make any changes.

Most items may be returned for a full refund up to 30 days from the shipping date.

In order to make sure you have as much flexibility as you need to shop with us for all your gifting needs, we’ve extended our returns policy. Online orders with a shipping date between September 15, 2024, and December 13, 2024 can be returned in store or online up until January 12, 2025.

For any items that were delivered by appointment only, please reach out to our Customer Service team directly at 1 833 INDIGO‑1 (1 833 463‑4461) or visit help.indigo.ca to process your return.

You have 2 options for free returns:

1. Return to Any Chapters, Indigo or Coles Store

Bring the item(s) and the packing slip to any store and we’ll be happy to apply the refund to your original payment card or online account.

Find Your Store

2. Return Your Item Through Canada Post:

Follow these 3 easy steps to return your item(s) through Canada Post.

1. Sign into your Account Centre, visit your order history and view the order you wish to return. Select ‘request a return’. If you purchased as a guest, use the guest order lookup tool.
2. Print the return label and attach it to the outside of your parcel.
3. Bring your parcel to any Canada Post outlet. Items with our return label will ship free.