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For those customers whose addresses can only be serviced by Canada Post, in remote areas or PO Boxes, you may experience longer-than-normal delivery estimates. These estimates reflect our most up-to-date understanding of Canada Post’s backlog and delay resulting from its strike. We will attempt to keep these up to date. Tracking details will be available for your order when it ships and reflect the most up-to-date information from Canada Post.
To enjoy free shipping on eligible orders, please select “Free Standard Shipping” at checkout. Parcels eligible for free shipping are usually delivered in 1-9 business days, depending on stock availability, warehouse location and shipping destination.
Free Returns
Most items may be returned for a full refund up to 30 days from the shipping date.
In order to make sure you have as much flexibility as you need to shop with us for all your gifting needs, we’ve extended our returns policy. Online orders with a shipping date between September 15, 2024, and December 13, 2024 can be returned in store or online up until January 12, 2025.
For any items that were delivered by appointment only, please reach out to our Customer Service team directly at 1 833 INDIGO‑1 (1 833 463‑4461) or visit help.indigo.ca to process your return.
You have 2 options for free returns:
Bring the item(s) and the packing slip to any store and we’ll be happy to apply the refund to your original payment card or online account.
Follow these 3 easy steps to return your item(s) through Canada Post.
Sign in to start adding items to a list or to view your existing lists.