Frequently Asked Questions 

Can I create multiple wish lists?

We are thrilled to announce the launch of My Lists: a single place to manage all your indigo.ca lists. When we launched our new website last year, we heard your feedback loud and clear: one list wasn’t enough! Now you can create as many lists as you’d like. Lists can be easily added, edited, deleted, or shared with friends or family. Plus, you can add any book on indigo.ca to an existing list (or multiple lists) by clicking the HEART that appears next to its image. All your lists are manageable through My Lists, which is accessed by clicking on either the HEART or PERSON icons in your navigation menu.

Registries are also now included in My Lists so you can manage everything in one place. To share a list, use the share link feature. We will be removing the Registry portal and button so that all your lists can be found in one place. Any existing Registries have been moved over to lists for you today.

Save for Later allows you to easily move books from your Bag to the saved-for-later list during checkout. This list is visible in your Bag under the heading “Saved for Later.” You can easily add these books back to your Bag to check out or add new books to the saved-for-later list by clicking the “save for later” link that appears below each book in your Bag.

Is this website powered by Shopify?

No. Indigo’s new website is powered by Salesforce.

Why can't I ship to an address outside of Canada and the United States anymore?

We’re on a mission to make our new website the best experience possible for all customers. We're focusing on shipping to Canada and the United States for now to ensure things are running smoothly and plan to reintroduce international shipping soon. Stay tuned for more details.

What happened to your gift wrap service? Why can’t I add a custom message to an order?

Our gift wrap and custom message services are on pause as we continue to enhance other features on the site. These options will be reintroduced as soon as possible. Stay tuned for more details.

I can’t add my plum number during guest checkout anymore. Why did this change?

The security of your information, including your plum account, is a top priority. Out of an abundance of caution, this change was made to help protect against fraudulent plum PLUS membership use. When you create an account with Indigo, it will auto-associate your plum number for easy shopping. Click on the verify email so we know it's you. Then you can redeem and accumulate plum points.

I want to purchase an electronic gift card and schedule it to be delivered at a later date. Why was this service removed?

We are working on bringing this service back soon. Stay tuned for more details.

Why did you remove My Offers?

How you receive personalized offers is changing. Customers will now be sent their offers exclusively via email. We encourage customers to visit their My Account page and opt in to receive emails.

Why was Rate a Reco to earn plum points removed?

As part of the new site, we won't be continuing with this feature.

I’m experiencing issues with the new website. Who do I contact about this?

For any site-related issues, please visit help.indigo.ca.

Did you change your website because of the cybersecurity incident?

No. The development of the new site began prior to the cybersecurity incident.

Is my information safe and secure on the new website?

The security and integrity of your data is our top priority. Your information remains safe and secure with our new website.