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Implementierung von Service-Qualita basierend auf ISO/IEC 20000: Ein Management-Leitfaden
Michael Kunas Kobo eBook
$32.99 Price reduced from $41.02 to
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Implementing Service Quality based on ISO/IEC 20000: A Management Guide
Michael Kunas Kobo eBook
$28.99 Price reduced from $35.11 to