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robert bacal

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Front cover

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Douglas Max Hardcover
$55.95
Front cover
Made in Canada

Defusing Hostile Customers Workbook (Third Edition2010): A Self-Instructional Workbook For Public Sector Employees
Robert Bacal Paperback
$50.95
Front cover
Made in Canada

If It Wasn't for the Customers I'd Really Like This Job: Stop Angry, Hostile Customers Cold While Remaining Professional, Stress Free, Efficient and Cool as a Cucumber.
Robert Bacal Paperback
$28.95
Front cover

Perfect Phrases for Performance Reviews
Douglas Max Paperback
$18.50
2 formats available
Front cover

Perfect Phrases for Setting Performance Goals
Douglas Max Paperback
$22.50
2 formats available
Front cover
Made in Canada

Manager's Guide to Performance Management
Robert Bacal Paperback
$39.00
2 formats available
Front cover
Made in Canada

Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation
Robert Bacal Paperback
$24.95
2 formats available
Front cover
Made in Canada

Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parents
Robert Bacal Paperback
$24.95

The Complete Book of Perfect Phrases for High-Performing Sales Professionals
Robert Bacal Kobo eBook
$40.99 Price reduced from $50.28 to
2 formats available

The Uncommon Art And Science Of Giving Feedback
Robert Bacal Kobo eBook
$13.99

If It Wasn't For The Customers I'd Really LIke This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As  A Cucumber.
Robert Bacal Kobo eBook
$13.99

Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead
Robert Bacal Kobo eBook
$12.45

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